SPEND & SAVE RETURNS POLICY
If you return items from a Spend & Save order, your 20% discount may be affected. Should your remaining order fall below the minimum spend, the discount will be removed and your refund adjusted accordingly. We'll confirm your exact refund amount during the returns process. See full ts&cs here.
UK RETURNS
Returns accepted within 14 days of delivery.
Free returns for full-priced items. A £6 prepaid return label fee will be deducted from your refund for sale returns.
Items must be unworn, with tags attached, in original packaging, and with all supplementary accessories included (belts, charms, dust bags, etc).
We reserve the right to refuse returns that don't meet these conditions — see category-specific requirements below for jewellery, swimwear and handbags.
HOW TO RETURN ONLINE
To make a return, please visit our returns portal here.
1. Enter your order number and email address.
2. Select the item(s) you would like to return and the reason for your return.
3. Once registered on the portal, we will email a QR code or label.
4. Package your items securely and take the parcel to your nearest drop off location.
Returns can take a few days to reach us and are processed as they arrive. During sale periods, please allow up to 28 days for processing.
* Items purchased via our Try At Home service aren't eligible for refunds — see Harper Concierge returns below.
RETURN TO STORE
Online orders can also be returned to our London stores — exchange or store credit only, monetary refunds aren't available in-store.
See our store locator to find your nearest store.
REFUNDS
Please allow 14 working days from receipt for your return to be inspected and processed. You'll receive an email once it's complete.
Refunds are issued to your original payment method for the purchase price only — shipping charges are non-refundable.
You will receive an email notification once your refund has been processed.
JEWELLERY RETURNS
Please make sure to return jewellery (earrings excluded) in all original packaging, including the dust bag and box.
Due to hygiene reasons, we do not accept returns on earrings unless faulty.
We reserve the right to refuse returns if these conditions are not met.
SWIMWEAR RETURNS
For hygiene reasons, swimwear must be tried on over your own underwear and returned with the hygiene sticker intact
We reserve the right to refuse returns if these conditions are not met.
HANDBAG RETURNS
Handbags must be returned with tags attached and in original packaging, including the dust bag and box.
HARPER CONCIERGE RETURNS
Items kept from a Harper appointment are paid for at the appointment and are non-refundable.
Purchases made during the appointment are non-refundable.
For more information: Try at Home FAQ page
ORDER CANCELLATION
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received.
EXCHANGES
We're unable to offer exchanges. For the fastest service, place a new order and return the original separately.
INCORRECT RETURNS
We can only process returns for products purchased directly from self-portrait. If you accidentally send us items not sold by our brand or bought via another retailer (such as Net-a-Porter), we are not liable for their return, storage, or any associated costs. We do not accept responsibility for non-brand items sent to us in error and cannot guarantee their return.
